F&I UNIVERSITY

THE DIFFERENCE

American Financial’s F&I University provides an industry-leading F&I curriculum and online continuing education for today’s business manager. Through the F&I University development program, industry experts offer career-building techniques rather than “job training.” These career-building techniques provide dealerships increased opportunities and revenue. American Financial’s all new, innovative F&I University maximizes dealership profits and penetration levels through:

  • Five days of intensive, professional training
  • ACE F&I compliance certification
  • Online continuing education
  • Monthly interactive webcasts
  • Customized in-dealership development
  • Monthly accountability through performance tracking

ACE logo

The only F&I school offering ACE compliance certification in an instructor-led format.


UPCOMING DATES

Five-Day Intensive F&I School 2017
September 11–15 Houston, TX Register Now
October 9–13 Houston, TX Register Now
November 6–10 Houston, TX Register Now
GADA/MAADA Workshop
October 18, 2017 Atlanta, GA Register Now
Advanced F&I
September 7, 2017 San Antonio, TX Register Now
Contact Information
American Financial & Automotive Services, Inc.
Attn: Automotive Training Academy
1790 Hughes Landing Boulevard, Suite 700
The Woodlands, Texas 77380
(800) 967-3633

FIVE-DAY INTENSIVE F&I SCHOOL

What is this course?
This five-day course is taught at the Automotive Training Academy’s state-of-the-art training facility in The Woodlands, Texas.

Who should take this course?
Business managers of all skill levels should attend this course.

Why should I take this course?
The interactive nature of this course delivers a "turn-key" business manager who can communicate an exceptionally profitable and compliant F&I presentation.

What will I gain?
Attendees will develop the skills and knowledge to:
  • Work with traditional, hybrid, and mobile F&I processes
  • Increase gross profit
  • Create need and build value in products
  • Structure deals correctly to secure funding
  • Follow a compliant pattern of practice
  • Respond effectively to customer objections
  • Create and properly disclose a customer option plan
  • Read verbal and nonverbal communication
  • Use highly effective wording
Prerequisites:
Online Product Knowledge Modules
Business Manager Information Worksheet


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ADVANCED F&I WORKSHOP

What is this course?
The Advanced F&I Workshop is a one day interactive course that brings the business office to the Internet Customer and demonstrates how to work with today’s Internet based customer. In addition, a heavy focus is placed on responding to customer payment and product objections. Courses are held throughout the country in major metropolitan areas.

Who should take this course?
Any Business Manager, Internet personnel or Hybrid salesperson, regardless of experience level should attend this course.

Why should I take this course?
Today’s business manager is facing a different type of customer and the Advanced F&I Workshop will polish the skills needed for this savvy customer.

What will I gain?
Attendees will develop the skills and knowledge to:
  • Bring F&I to the Internet customer
  • Sharpen presentation techniques
  • Drill down to the true objection
  • Respond effectively to product and payment objections
  • Stump the Pro – Bring your best objections from the F&I office and we will tackle them
Prerequisites:
None

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F&I AND THE INTERNET CUSTOMER

What is this course?
The F&I and the Internet Customer course is an in-dealership workshop focusing on how to bring the Business Office to the Internet customer.

Who should take this course?
Business managers and Internet personnel who want to reach out to the Internet customer should attend this course.

Why should I take this course?
Dealerships are selling vehicles to customers all over the country and the traditional F&I transaction does not work for this type of deal. During this in-dealership workshop, personnel will master the skills needed to effectively conduct an online F&I transaction.

What will I gain?
Attendees will develop the skills and knowledge to:
  • Reach out to the Internet customer
  • Conduct a F&I transaction online
  • Present an online menu
  • Closing techniques for an online transaction
Prerequisites:
None

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SECRETS OF THE CREDIT APPROVAL IN TODAY'S MARKET

What is this course?
The Secrets of Credit Approval in Today’s Market course focuses on providing business managers many of the skills needed to effectively evaluate credit and properly structure a customer’s information to secure loan approvals.

Who should take this course?
Finance directors, business managers, sales managers, and Internet personnel who wish to increase their level of success in obtaining credit approvals in the business office should attend this course.

Why should I take this course?
This course will offer knowledge on the art of completing the credit approval process to secure more deals.

What will I gain?
Attendees will develop the skills and knowledge to:
  • Effectively structure a deal
  • How to read credit
  • Assist in the proper vehicle selection process
  • Deal structure
  • Determine the best chance of approval
  • Use the 3 C's of credit
  • Best capitalize on current lender trends
Prerequisites:
None

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