WHO WE ARE

AMERICAN FINANCIAL & AUTOMOTIVE SERVICES, INC.

For over 35 years, American Financial & Automotive Services, Inc. has assisted dealers nationwide in maximizing profits, legally and ethically. Putting our client’s needs first and exceeding their expectations has been the driving force behind American Financial's continued growth in the automotive industry. American Financial's proven status as a market leader is based on the ideal that by combining our experienced personnel and our portfolio of innovative products and services, backed and insured by the industry's strongest carriers, each dealership can reach their true profit potential.

The American Financial Difference
American Financial insists upon employing only the most qualified, experienced personnel. The professionals at American Financial have excelled as Business Managers, Sales Managers, and General Managers. The specialized training the representatives receive, their extensive hands-on experience, and their total commitment to increasing your dealership profits are the reasons that the American Financial team is known throughout the industry as "Your Automotive Leaders."

AMERICAN FINANCIAL WARRANTY CORPORATION

When it comes to product administration, American Financial Warranty Corporation (AFWC) is one of the leading companies in the automotive industry. With in-house claims administration, customer service, and business processing operations, you can rest assured that your dealership employees and customers will always be taken care of.

Customer Service
At American Financial Warranty Corporation, exceptional customer service is our number one goal. To support this goal, AFWC employs only top professionals in the automotive claims and customer service areas. We challenge you to find an administration company who can offer services such as these.

  • Live operators standing by to answer calls
  • Average answer time of 10 seconds
  • 99% service level
  • ASE Certified claims technicians
  • Average call length of 4 minutes

Claims Payment
In addition, AFWC employs an industry-leading claims payment process to ensure that your dealership receives payment in a timely matter. Average payments are received within two business hours paid by virtual credit card or within five business days for payment by check.

For questions regarding the AFWC product administration, please contact our Customer Service department at 800.964.4811 between the hours 7:00AM – 6:00PM CST Monday through Friday, and we will be happy to assist you.

AUTOMOTIVE TRAINING ACADEMY

The Automotive Training Academy (ATA), a division of American Financial & Automotive Services, Inc., works with automotive professionals, throughout the dealership, to give them the knowledge needed to prosper in today’s retail market. Customized in-dealership training and regional workshops create effective training environments for professionals to gain effective skills and be able to apply them as soon as they return to the dealership.

  • F&I Training
  • Sales Training
  • Sales Management Training
  • Service Advisor Training
  • Customized In-dealership Training

PANOPTIC® INSURANCE

Panoptic® Insurance is a national independent insurance agency that provides comprehensive insurance solutions. Whether you need to insure your vehicle, purchase trip insurance, cover your small business, provide health insurance for your employees, or purchase an open-lot policy for your dealership, we can handle your request. By partnering with the major top-rated insurance companies in the industry, Panoptic® Insurance is able to provide you a multi-carrier quote to find the policy that best fits your needs.

C.A.R.S. Inc.

As the newest addition to the American Financial companies, C.A.R.S. Inc. is focused on providing support to dealers located in Colorado and the Northwest region of the United States. C.A.R.S. Inc. will allow American Financial to provide a wide variety of products and services for dealerships in this area with the same great level of customer service that dealerships have experienced through C.A.R.S. and American Financial.

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