American Financial Warranty Corporation (AFWC):
Exceptional customer service is always the number one goal at American Financial. Our job is to provide our customers with the products and services needed to keep their retail customers coming back to their dealership.
Our annual administrative statistics demonstrate our commitment to customer service as a service contract administrator. We are proud of this level of service and do everything necessary to maintain it. Service levels are continuously evaluated and proper adjustments are made to ensure we provide our clients with the best possible service.
Average Statistics
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Average answer time for phone calls is 16 seconds
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The average length of calls is slightly over 4 minutes
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Claim payments average 5 days for checks and 2 hours by credit card
Hours of operation for the Claims and Customer Service departments are 7 AM to 6 PM CST, Monday thru Friday. The Business Processing and Cancellations departments are open 8 AM to 5 PM CST, Monday thru Friday. |
